Last updated — January 2026
TSUKI delivers digital products and services — subscriptions, software access, and related content. Because of the nature of digital goods, we handle refunds on a case-by-case basis rather than offering blanket returns. That said, we want every customer to have a working product, and we'll go out of our way to make that happen.
If our product doesn't work on your system, we won't just leave you hanging. Our support team and developers will actively work with you to diagnose and fix the issue — this may include troubleshooting your setup, performing a HWID reset, or pushing a targeted fix.
If, after making a genuine effort on both sides, we're still unable to get the product working on your system, we'll issue a full refund. We're confident in our software and this situation is rare, but when it happens, we take care of it.
We're unable to offer refunds in the following situations:
Downtime is never grounds for a refund because we automatically compensate for it. Any time our services are unavailable — whether it's an hour or a day — all affected subscriptions are extended by the equivalent duration. This is handled automatically and doesn't require a ticket or request.
Reach out to our support team through Discord with your account details and a clear description of the problem. We'll work with you to resolve it first. If we determine a refund is warranted, we'll process it from there.
Please allow our team a reasonable opportunity to troubleshoot before requesting a refund — in most cases, the issue can be resolved quickly.
Once a refund is approved, it will typically be processed within 3–5 business days. The refund will be returned to the original payment method. Depending on your payment provider, it may take additional time to appear in your account.
Our refund policy applies equally to all users regardless of location. If your local consumer protection laws provide additional rights beyond what is described here, those rights are respected and this policy does not override them.
